HENDRICKSON INSURANCE SERVICES 12 POINTS OF CULTURE
Commitment: I give myself and everything I commit to 100% until I succeed. I am committed to the Vision, Mission, Culture and success of Hendrickson Insurance Services, Inc, and its clients at all times.
Ownership: I am responsible for everything that takes place at Hendrickson Insurance Services, Inc. I am accountable for my responsibilities and actions.
Integrity: I am only as strong as my word and will always deliver what I have promised. It is my mission to do what I say I am going to do within a specified time frame and with the upmost professionalism.
Excellence: Good isn’t enough, I always deliver products and services of exceptional quality adding value to all involved therefore securing a long term relationship.
Communication: I speak positively of my fellow colleagues, my clients and staff in both public and private. I speak with good purpose using empowering and positive conversation. I always apologize for any upsets first and then look for a solution.
Education: I consistently learn, grown and master the intricacies of my business so I can help my fellow team members and clients to learn, grow and master them too. I educate my team members and clients on the possible risk being taken without having the proper insurance coverage’s.
Teamwork: I am a team player and team leader. I do whatever it takes to stay together and achieve team goals. I focus on co-operation and always come to a resolution, not a compromise. I am flexible in my work and able to change if what I am doing is not working. I ask for help when I need it and I am compassionate to others who ask me for help.
Strong: I have a balanced approach to life, remembering that my spiritual, social, physical and family aspects are just as important as my financial and intellectual well-being. I complete my work and my most important tasks first so I can have quality time to myself and with my family.
Gratitude: I am a truly grateful person. I say thank you and show appreciation often and in many ways so those around me know how much I appreciate everything and everyone I have in my life. I celebrate wins and the wins of my clients and team members. I consistently catch myself and those around me doing the right thing.
Consistency: I am consistent in my actions so my clients and team members can feel comfortable in dealing with me at all times. I am disciplined in my work so my results, growth and success are consistent.
Systems: I always look to the system for a solution. If a challenge arises I use a system correction before I look for a people correction. I use a system solution in my innovation rather than a people solution. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity.
Fun: I view my life as a journey to be enjoyed and appreciated and I create an atmosphere of fun and happiness so all around me enjoy it as well.